Will-Call Automation: The Next Frontier

Please note this article is a repost of the article found on ComputerTalk.com.

Takeaways from a study conducted by The ThomsenGroup

Technology has proven to be a cost-effective solution to address growing prescription volumes and personnel shortages, while also helping to improve accuracy and patient safety. On the whole, this automation has focused on what we’ll call the first 20 feet of the pharmacy dispensing process: from prescription intake through dispensing and out to final verification. Then there’s also the technology deployed at the point of payment. Where we have seen a gap is in what we call the last 10 feet of the dispensing process: will-call.

Throwing more bodies into an already overworked and crowded space has not and will not work. Studies continue to show that the increased use of human beings and a lack of standardization only lead to greater inefficiency and an increase in errors. And with the constant pressure to move pharmacists, and many other staff members, out from behind the counter and into an ever-expanding array of patient-related services, we see a real need to focus on the last 10 feet, with will-call technology that is interconnected, not patchwork fixes.

With this in mind, The ThomsenGroup, recently completed a study designed to find out what happens when pharmacies move from manual to automated will-call processes.

— Read the complete article on ComputerTalk.com

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